On 17 June 2026 the Department for Energy Security and Net Zero launched a consultation on Reforming consumer protection for home upgrade schemes. The deadline for responses is 11:59pm on 10 September 2026.
We’ve now published the National Retrofit Hub’s response, informed by our Board, Advisory Panel and two interactive workshops with our network. It also draws on our wider industry engagement, working group activity and aligned projects since the Hub began in 2023.
We’re sharing our response as a resource for the wider sector. We encourage our network and the wider sector members to respond to the consultation with your own insights. We hope the answers we give can be useful for others completing their own responses.
There may be questions and sections that we do not respond to, but may be relevant to your work. Please do read through the consultation and answer what is most relevant to you and your organisation.
